TERMS AND CONDITIONS
For purposes of these Terms & Conditions the words "you," "your," "passenger", "guest" and "cardholder" refer to each person who books or otherwise purchases or receives goods and services arranged through Encore Cruises. The words "Encore Cruises," "our" and "we" refer to Thomas Cook Canada Inc., its parents, subsidiaries, affiliates and agents.

Encore Cruises makes arrangements with suppliers who provide travel services such as air travel, cruises, hotels or other activities included in your booking. The travel services are subject to the conditions imposed by these suppliers, and their liability may, in turn, be limited by their tariffs, conditions of carriage and international conventions and arrangements.

Encore Cruises does not own, manage, operate, or control any vehicle, hotel, resort, cruise ship, restaurant, or other supplier of services, and is not responsible for their acts or omissions. Please read and ensure you understand these Terms & Conditions before booking your vacation. When you book or otherwise receive services through Encore Cruises, you are accepting and agreeing to the Terms & Conditions listed on these pages.

HOW TO MAKE A BOOKING

Contact your travel agent whom will contact
Encore Cruises for reservations.

PAYMENT

Payment must be made through your travel agent by cheque or credit card, VISA, Mastercard or American Express. If you make a payment with a credit card, Thomas Cook Canada or the supplier directly appears as the vendor on your statement, not the travel agency. When a credit card is used to confirm and pay for a booking, you, the passenger and/or the cardholder give consent
to Encore Cruises for the card¿s use. Your verbal authorization to use your credit card for deposit and / or final payment indicates your compliance with our booking terms and conditions, whether or not you have actually signed the appropriate draft. Non-payment on the due date may result in automatic cancellation with applicable penalties.

PRICE INCREASE GUARANTEE

Encore Cruises guarantees that your vacation price will not increase once you have paid your balance in full. Fuel surcharges and airline imposed taxes and increases in taxes by government or quasi-government agencies are not included in this guarantee as they are beyond our control. See Prices.

DEPOSIT/FINAL PAYMENT REQUIREMENTS

The booking and required deposit must be confirmed within the time frame noted below for each cruise line to secure a definite reservation (any applicable insurance premium is also due at this time). If airline bookings requiring non-refundable payments are made, we will require an increase to the deposit payment equal to the cost of the air tickets. Encore Cruises reserves the right to cancel a booking where any payment is not received by the due date and applicable cancellation charges will be assessed. The payment policies following are based on information provided by the cruise lines at time of print and reflect the sailing durations featured in this brochure. The cruise lines and Encore Cruises reserve the right to change these deposit and final payment policies without notice.

IMPORTANT: All amounts in the brochures are in US
dollars. The amounts will be adjusted in CAD with the current rate of exchange.

AMAWATERWAYS

$400 per guest deposit. Final payment must be received 100 days prior to departure

Avalon Waterways

A non-refundable, non-transferable deposit of $250 per person is required to reserve space.

Additional $250 non-refundable deposit is required for air booked in conjunction with any land/cruise vacation if air is booked with Avalon Waterways.

Final payment is due 100 days prior to commencement of services. Other final payment dates may apply to Monograms vacations. Please check with your travel agent.

AZAMARA CLUB CRUISES

For cruise bookings on or after April 4, 2011 on
Azamara Journey and bookings on or after May 6, 2011 on Azamara Quest.

Club Suites................................................. $1,100 p.p.

Club Veranda, Club Oceanview & Club Interior $550 p.p.

Final Payment

Final payment must be received 100 days prior to departure. Final payment for Holiday Sailings must be received 100 days prior to departure.

CARNIVAL CRUISE LINES

Ships¿ Registry: The Bahamas and Panama.

Cruises to nowhere..................... $50 per guest deposit

3-day cruises............................. $100 per guest deposit

4-day cruises............................. $150 per guest deposit

5-day cruises............................. $200 per guest deposit

Final payment must be received 70 days prior to departure

6 and 7-day cruises................... $250 per guest deposit

8 and 9-day cruises................... $300 per guest deposit

12 and 15-day cruises............... $400 per guest deposit

Final payment must be received 85 days prior to departure

7-day Europe cruises................. $350 per guest deposit

9-day Europe cruises................. $400 per guest deposit

12 and 16-day Europe cruises... $500 per guest deposit

14-day Panama Canal cruises.... $500 per guest deposit

Final payment must be received 100 days prior to departure

CELEBRITY CRUISES

Sky Suites or lower................... $110 per guest deposit

Celebrity Suites or higher.......... $220 per guest deposit

Final Payment must be received 80 days prior to departure

Sky Suites or lower................... $275 per guest deposit

Celebrity Suites or higher.......... $550 per guest deposit

Final Payment must be received 80 days prior to departure

Sky Suites or lower................... $495 per guest deposit

Celebrity Suites or higher.......... $990 per guest deposit

Final Payment must be received 80 days prior to departure

Final payment must be received 100 days prior to departure

Categories PS, XS and XJ........................ 20% deposit

All other categories................... $480 per guest deposit

Final payment must be received 100 days prior to departure

COSTA CRUISES

Caribbean cruises...................... $250 per guest deposit

Final payment must be received 80 days prior to departure

All other destinations................ $400 per guest deposit

Final payment must be received 100 days prior to departure

DISNEY CRUISE LINE

Deposit is 20% of the per person base rate and
port charges.

Suites and Concierge Staterooms..................................

Final payment must be received 100 days prior to departure

Other categories............................................................

Final payment must be received 85 days prior to departure

Suites/Concierge Staterooms........................................

Final payment must be received 160 days prior to departure

Other categories............................................................

Final payment must be received 130 days prior to departure

Note: For Suites/Concierge staterooms and all categories on the maiden voyage of the Disney Fantasy ship, sailing March 31, 2012 - deposits are 100% non-refundable. Final payment for the Disney Fantasy maiden voyage on March 31, 2012, the final payment is due 115 days prior to departure.

HOLLAND AMERICA LINE

Deposit will vary depending on the sailing, the duration and the ship: Ask your travel agent for details.

For World Cruises and Grand Voyages, a second deposit may be asked: Ask your travel agent for dates and amounts.

Final payment must be received either 85 or 100 days prior to departure, depending of the itinerary, please ask your travel agent at time of booking.

HURTIGRUTEN

1 to 7-day cruises...................... $300 per guest deposit

8-day and longer cruises........... $600 per guest deposit

Final Payment must be received 80 days prior to departure

MSC CRUISES

1 to 9-day cruises...................... $275 per guest deposit

10 to 14-day cruises.................. $385 per guest deposit

15-day and longer cruises......... $550 per guest deposit

Final payment must be received 85 days prior to departure

NORWEGIAN CRUISE LINE

1 and 2-day cruises.................... $55 per guest deposit

3 to 5-day cruises...................... $110 per guest deposit

Final payment must be received 70 days prior to departure and 85 days prior to departure for holiday cruises

6 to 9-day cruises...................... $275 per guest deposit

10-day and longer cruises......... $440 per guest deposit

Final payment must be received 85 days prior to departure and 100 days prior to departure for holiday cruises

1 to 5-day cruises...................... $275 per guest deposit

6-day or longer cruises................... $825 per 1st & 2nd
guests deposit and $275 per additional guest deposit

Final payment must be received 110 days prior to departure

1 to 5-day cruises........................... $825 per 1st & 2nd
guests deposit and $275 per additional guest deposit

6-day or longer cruises................. $2750 per 1st & 2nd
guests deposit and $275 per additional guest deposit

Final payment must be received 100 days prior to departure

PAUL GAUGUIN CRUISES

20% of full fare deposit per guest

Final payment must be received 100 days prior to departure

REGENT SEVEN SEAS CRUISES

15% of full fare deposit per guest - Unless otherwise noted, final payment must be received 100 days prior to departure

20% of full fare deposit per guest - Unless otherwise noted, final payment must be received 160 days prior to departure

ROYAL CARIBBEAN INTERNATIONAL

Junior Suites or lower............... $110 per guest deposit

Grand Suites or higher.............. $220 per guest deposit

Final Payment must be received 80 days prior to departure

Junior Suites or lower............... $275 per guest deposit

Grand Suites or higher.............. $550 per guest deposit

Final Payment must be received 80 days prior to departure

Junior Suites or lower............... $495 per guest deposit

Grand Suites or higher.............. $990 per guest deposit

Final Payment must be received 100 days prior to departure

Final payment must be received 100 days prior to departure

CANCELLATIONS

If you need to cancel your booking, you must notify your travel agent immediately. Cancellation charges are calculated based on the date that Encore Cruises receives notice of cancellation. In addition to the cancellation fees detailed below, cancellation charges may apply to air, hotel, transfers, insurance, cruise tours & other booking arrangements. Non-appearance at the time of sailing for any cruise, regardless of the reason, will result in 100% penalty. For group bookings, please refer to the contract for cancellation charges related to group bookings.

The cancellation policies following are based on information provided by the cruise lines at time of print. The cruise lines and Encore Cruises reserve the right to change these policies without notice.

AMAWATERWAYS

121 or more days prior to departure...... $200 per guest

120 to 90 days prior to departure........... $400 per guest

89 to 60 days prior to departure........ 35% of total price

59 to 30 days prior to departure........ 50% of total price

29 to 7 days prior to departure.......... 80% of total price

6 days or less prior to departure...... 100% of total price

Avalon Waterways

More than 100 days prior departure deposit of $250 per guest
100 to 60 days prior to departure...... 35% of total price
59 to 30 days prior to departure........ 50% of total price
29 to 1 days prior to departure.......... 80% of total price
On departure day or later................ 100% of total price

AZAMARA CLUB CRUISES

All departures after April 4, 2011 (Azamara Journey)
and May 6, 2011 (Azamara Quest)

91 or more days prior to departure.......... $50 per guest

90 to 60 days prior to departure........ 20% of total price

59 to 30 days prior to departure........ 50% of total price

29 to 15 days prior to departure........ 75% of total price

14 days or less prior to departure.... 100% of total price

CARNIVAL CRUISE LINES

Ships¿ Registry: The Bahamas and Panama.

61 or more days prior to departure... Cruise to nowhere 25% of total price Early Saver Rate Deposit

All other sailings.................................................. None

60 to 46 days prior to departure....................................
Deposit or (25% of total price for cruise to nowhere)

45 to 30 days prior to departure....................................
Deposit or 50% of total price whichever is greater

29 to 15 days prior to departure....................................
Deposit or 75% of total price whichever is greater

14 days or less prior to departure.... 100% of total price

76 or more days prior to departure

Early Saver Rate............................................... Deposit

All other sailings.................................................. None

75 to 46 days prior to departure........................ Deposit

45 to 30 days prior to departure Deposit or 50% of total price whichever is greater

29 to 15 days prior to departure Deposit or 75% of total price whichever is greater

14 days or less prior to departure.... 100% of total price

91 or more days prior to departure

Early Saver Rate............................................... Deposit

All other sailings.................................................. None

90 to 56 days prior to departure........................ Deposit

55 to 30 days prior to departure....................................
Deposit or 50% of total price whichever is greater

29 to 15 days prior to departure....................................
Deposit or 75% of total price whichever is greater

14 days or less prior to departure.... 100% of total price

Note that Early Saver Fares¿ deposits are 100%
non-refundable from the day of booking.

All cruises purchased under the Pack & Go program are 100% non-refundable any time after booking.

CELEBRITY CRUISES

59 to 43 days prior to departure........................ Deposit

42 to 29 days prior to departure........ 50% of total price

28 to 15 days prior to departure........ 75% of total price

14 days or less prior to departure.... 100% of total price

74 to 57 days prior to departure........................ Deposit

56 to 29 days prior to departure........ 50% of total price

28 to 15 days prior to departure........ 75% of total price

14 days or less prior to departure.... 100% of total price

89 to 64 days prior to departure........................ Deposit

63 to 43 days prior to departure........ 50% of total price

42 to 15 days prior to departure........ 75% of total price

14 days or less prior to departure.... 100% of total price

89 to 64 days prior to departure........................ Deposit

63 to 43 days prior to departure........ 50% of total price

42 to 22 days prior to departure........ 75% of total price

21 days or less prior to departure.... 100% of total price

COSTA CRUISES

75 to 57 days prior to departure........................ Deposit

56 to 30 days prior to departure........ 50% of total price

29 to 15 days prior to departure........ 75% of total price

14 days or less prior to departure.... 100% of total price

89 to 57 days prior to departure........................ Deposit

56 to 30 days prior to departure........ 50% of total price

29 to 15 days prior to departure........ 75% of total price

14 days or less prior to departure.... 100% of total price

DISNEY CRUISE LINE

Deposit is non-refundable for Suites/Concierge staterooms and all categories on Disney Fantasy March 31, 2012 sailing, once payment is applied.

Days prior to Vacation Commencement Date Fee Amount

74-45 days Deposit per Guest for Non-Suites/Concierge rooms, except all staterooms on Disney Fantasy March 31, 2012 sailing

44-30 days ....................................... 50% of total price

29 to 15 days.................................... 75% of total price

14 days or less................................ 100% of total price

Deposit is non-refundable for Suites/Concierge staterooms and all categories once payment is applied.

Days prior to Vacation Commencement Date Fee Amount

119-45 days Deposit/Guest for Non-Suites/Concierge rooms

44-30 days........................................ 50% of total price

29-15 days ....................................... 75% of total price

14 days or less................................ 100% of total price

HOLLAND AMERICA LINE

Please ask what conditions apply to your cruise at time of booking.

75 to 57 days prior to departure........................ Deposit

56 to 29 days prior to departure........ 50% of total price

28 to 16 days prior to departure........ 75% of total price

15 days or less prior to departure.... 100% of total price

90 to 64 days prior to departure........................ Deposit

63 to 43 days prior to departure........ 50% of total price

42 to 22 days prior to departure........ 75% of total price

21 days or less prior to departure.... 100% of total price

120 to 91 days prior to departure...................... Deposit

90 to 76 days prior to departure........ 60% of total price

75 days or less prior to departure.... 100% of total price

HURTIGRUTEN

90 to 61 days prior to departure ....................... Deposit

60 to 42 days prior to departure........ 30% of total price

41 to 28 days prior to departure........ 60% of total price

27 to 14 days prior to departure........ 90% of total price

13 days or less prior to departure.... 100% of total price

MSC CRUISES

75 to 46 days prior to departure........................ Deposit

45 to 16 days prior to departure........ 50% of total price

15 days or less prior to departure.... 100% of total price

NORWEGIAN CRUISE LINE

75 to 61 days prior to departure (Holiday cruises) Deposit

60 to 30 days prior to departure........ 50% of total price

29 to 15 days prior to departure........ 75% of total price

14 days or less prior to departure.... 100% of total price

90 to 76 days prior to departure (Holiday cruises) Deposit

75 to 56 days prior to departure........................ Deposit

55 to 30 days prior to departure.......... 50% of total price
29 to 15 days prior to departure.......... 75% of total price

14 days or less prior to departure...... 100% of total price

Courtyard Villas, Garden Villas and Specialty Suites
(Categories A1, AA, A2, A3, A4, A5, A6, A7, S1, S2, S3, S4, S5, S6 and S9)

119 to 90 days prior to departure........... $275 per guest

89 to 46 days prior to departure........ 25% of total price

45 days or less prior to departure.... 100% of total price

PAUL GAUGUIN CRUISES

121 or more days prior to departure...... $100 per guest

120 to 91 days prior to departure...... 10% of total price

90 to 61 days prior to departure........ 20% of total price

60 to 31 days prior to departure........ 50% of total price

30 days or less prior to departure.... 100% of total price

REGENT SEVEN SEAS CRUISES

121 or more days prior to departure $200 USD Administration Fee per booking *

120 to 91 days prior to departure 15% of total price/guest

90 to 51 days prior to departure 50% of total price/guest

50 to 31 days prior to departure 75% of total price/guest

30 days or less prior to departure 100% of total price/guest

151 or more days prior to departure $500 USD Administration Fee per booking *

150 to 121 days prior to departure 25% of total price/guest

120 to 91 days prior to departure 50% of total price/guest

90 to 76 days prior to departure 75% of total price/guest

75 days or less prior to departure 100% of total price/guest

*The administration fee can be converted into a future cruise credit redeemable on bookings made up to 12 months after cancellation and for travel anytime.

ROYAL CARIBBEAN INTERNATIONAL

59 to 43 days prior to departure........................ Deposit

42 to 29 days prior to departure........ 50% of total price

28 to 15 days prior to departure........ 75% of total price

14 days or less prior to departure.... 100% of total price

74 to 57 days prior to departure........................ Deposit

56 to 29 days prior to departure........ 50% of total price

28 to 15 days prior to departure........ 75% of total price

14 days or less prior to departure.... 100% of total price

89 to 64 days prior to departure........................ Deposit

63 to 43 days prior to departure........ 50% of total price

42 to 15 days prior to departure........ 75% of total price

14 days or less prior to departure.... 100% of total price

89 to 64 days prior to departure........................ Deposit

63 to 43 days prior to departure........ 50% of total price

42 to 22 days prior to departure........ 75% of total price

21 days or less prior to departure.... 100% of total price

CHANGES TO A BOOKING

Any changes made after booking is confirmed may be subject to an administration fee. Change of name, airline or cruise line departure date, stateroom/suite or hotel subjects the booking to cancellation charges. Most cruise lines charge a service fee for changes to bookings. Details vary from line to line and are available at time of booking. If the cancellation of one or more passengers alters the stateroom requirements, the passengers still travelling must pay the applicable rate for the accommodation to be occupied & the passenger cancelling must pay the applicable cancellation charge.

When Encore Cruises¿ and the cruise lines¿ air programs are booked, any name change results in the cancellation and rebooking of air arrangements. Space is then subject to availability & may not be available at all. Once air tickets have been issued, they could be 100% non-refundable, depending on the air contract restrictions. For hotel bookings, cancellation charges vary, depending upon the time of cancellation and the property. In cases of non-arrival at the property for a confirmed hotel reservation, a 100% cancellation charge applies. Please see your travel agent for details.

INFANTS/MINORS

Cruise Lines: Children must be accompanied in the stateroom by a parent or legal guardian. Please check with your travel agent regarding any age requirements.

Airlines: Infants aged under two years fly free with most airlines (1 infant per adult allowed), they are not assigned a seat or entitled to baggage allowance. A reservation is required for each infant. If an infant turns two years of age during the vacation, an airline ticket must be purchased for his or her travel to and from the destination.

SPECIAL DIETARY NEEDS

Guests with special dietary needs must submit details in writing to Encore Cruises, who must forward the request to the cruise line up to 45 days prior to departure. All such guests should re-confirm with the Maitre D¿upon boarding.
Special in-flight meals must be requested at least 2 weeks prior to departure.

SPECIAL NEEDS PASSENGERS

We welcome customers with special needs. Stateroom, airline and transfer requirements for physically challenged guests must be specified at time of booking. Guests must be self-sufficient & travel with another person who assumes responsibility at all times for assistance required. Most cruise lines have a limited number of staterooms fully accessible to guests in wheelchairs. Check with your travel agent regarding the feasibility of managing certain itineraries. Medical certificates are required by the cruise line for all stateroom requests for special needs guests. This documentation must be received by Encore Cruises at least 30 days prior to departure.

Encore Cruises cannot be held responsible for non-fulfillment of any special request whatsoever. Although reasonable attempts will be made to provide the services requested, Encore Cruises do not guarantee that the airport, transfer vehicles and/or stateroom will be wheelchair accessible. Any special transfers or services required may not be available and/or subject to local charges or advance payments. Please check with your travel agent prior to booking.

PREGNANCY

Encore Cruise cannot be held responsible if the cruise line denies boarding and applicable penalties will apply should any guest be denied boarding by the cruise line. Check with your travel agent for cruise line policies Check with your travel agent for cruise line policies regarding pregnant guests regarding pregnant guests. Cruise lines will not be held responsible should pregnancy complications occur during the cruise.

CUSTOMS AND IMMIGRATION

Customs and / or immigration officials can deny a person entry into their country at their own discretion. A previous criminal record could be an obstacle in international travel. Encore Cruises cannot be held responsible for denied entry under any circumstances.

DOCUMENTATION

It is solely your responsibility to obtain, at your own expense, all the documentation required by relevant government authorities and the cruise line for the purpose of your holiday. Required documentation may vary depending on citizenship status. Special documentation may be required for minors travelling alone, for children who have a different surname than the adults who accompany them or for single parents travelling with children. Prior to departure, you should check with your travel agent and the relevant consulate and the cruise line about what documentation is required. A valid passport is required. For information on the Canadian Government Passenger Protect Program, please visit www.passengerprotect.gc.ca. Landed immigrants without Canadian citizenship or a Permanent Resident Cardholder may be denied boarding upon return to Canada. In the event that a passenger does not possess the documentation required by the cruise line, airline or government authorities for each port of call, passage or entry to the destination may be refused. If passage or entry is refused, Encore Cruises will not be held liable and will not issue any refunds.

Russia Support Letter:Guests who do not intend to participate in organized shore excursions offered in Russia by the cruise lines - preferring to sightsee on their own - will not be provided with the required Russian Support Letter by any cruise line. Neither Encore Cruises nor the cruise lines assume any responsibility for obtaining or sending this information and all information is subject to change without notice.

Prices & Cost Increases

For Residents of the Province of Quebec: The price for the travel services provided hereunder may be increased following the imposition of a surcharge on fuel by the air carrier, or an increase in the exchange rate insofar as the exchange rate applicable 45 days before the date of departure has increased by more than 5% since the date of this contract. If any such increase is equal to or greater than 7% of the price of the travel services, without taking into account any increase in the Quebec sales tax or federal goods and service tax, you may choose to cancel this contract and to receive a full refund of any amounts paid. There shall be no increase in the price of travel services within 30 days of your departure date.

TICKETS, DOCUMENTS AND E-DOCUMENTS

Documentation will be sent to your travel agent
approximately 3 weeks prior to departure either in the form of paper documents or electronic documents, provided full payment has been received by Encore Cruises by the required due date. In some instances, guest information forms must be fully completed and received by the cruise line before the cruise line will release documents to Encore Cruises (refer to the online check-in section). Special
arrangements will be made for bookings made within 21 days of departure. Encore Cruises can not be responsible for late deliveries due to delays by the cruise lines. You must review all tickets & documentation and communicate any discrepancies or inquiries to your travel agent immediately.

Please note that most cruise lines now offer electronic documents (e-docs). If you are travelling with Carnival Cruise Lines, you can download your e-docs from their website as soon as final payment is received by Encore Cruises.

Most cruise lines require guests to fill an online check-in form. This form must be completed up to 14 days prior to departure.

AIR TRANSPORTATION

All flight times, flight itineraries, carriers and aircraft types are subject to change with or without notice. The carriers reserve the right to substitute alternate carriers and aircraft types and to add enroute stops at their discretion without notice. Bar and meal service on flights may be a cash and/or credit card basis.

It is recommended that you contact the airline within 24 hours of departure to confirm your departure time and that you arrive at the airport 3 hours prior to departure for international flights and 2 hours prior to departure for domestic flights to allow sufficient time for check-in and security clearance. Check with the airline directly to ensure adequate time for check-in. Encore Cruises and the cruise lines are not responsible for schedule changes once tickets have been issued. Encore Cruises cannot be held responsible or liable if you miss your flight or are denied boarding.

Carriage and services performed and tickets issued are subject to the terms referred to on such tickets, the rules relating to liability by the Warsaw Convention (as amended), and the present Terms & Conditions. Encore Cruises cannot be held responsible or liable for expenses, lost wages or missed vacation time due to flight time changes and/or delays.

Group air space is limited from certain gateway cities.

Please advise your travel agent of any frequent flyer membership. It is your responsibility to ensure that your frequent flyer numbers have been properly noted by the airline at check-in. It is possible that the rate program you will be offered will not earn you frequent flyer points.

Connector Flights: If you have a connector flight on
a separate ticket, you should allow ample time (minimum 3 hours or overnight) between flights. Encore Cruises
cannot accept any responsibility for additional charges
incurred for airfares or other expenses due to missed flights, irregular air operations or flight time changes.As baggage allowance and weight restrictions vary, please contact the airline for more details. All baggage remains at your own risk throughout the trip. You are responsible for any excess baggage charges. Due to security restrictions, liquids and gels, as well as many other items, are not permitted in carry-on luggage. Prescription medications should be kept in the original container and packed in carry-on luggage. Please check with the airline prior to departure for the most up-to-date regulations in order to avoid items being confiscated at security. In the event that your baggage is delayed at your destination or upon your return home, please contact the airline representative before leaving the airport. Failure to do so will invalidate your claim. Independent contractors over which we have no control perform baggage handling and we cannot assume responsibility for loss of, or damage to, baggage or other possessions. Due to the carrier¿s limit of liability, please do not check valuable items such as jewellery and cameras. Please also limit the valuables (including electronic equipment) you take with you on holiday and use the safety deposit boxes provided at hotels or on cruise ships. Please ensure you have adequate insurance to cover your belongings throughout your holiday.

CRUISE LINES¿ AIR PROGRAMS

When the cruise line¿s air program is used, the air schedule
is available 3 to 4 weeks prior to cruise departure and the selection of flights and routings is strictly at the discretion of the cruise line. Most cruise lines¿ air packages are designed to arrive and depart on the scheduled sailing and return dates of the vessel selected. Any overnight accommodation and transfers required by the flight schedules, either before or after the cruise, are your responsibility, unless specifically mentioned as included in the arrangements supplied by the cruise line.

The cruise lines reserve the right to substitute alternate carriers
and schedule at their discretion with or without notice.

Any air deviation from the cruise line itinerary or special request (time, date, carrier, etc.) is subject to an additional charge.

You must contact the airline directly regarding seat assignment.

The cruise lines may charge fees for cancellations on bookings that include air portions booked through them. In addition, they reserve the right to pass onto the consumer any other fee imposed by the airline.

ENCORE CRUISES¿ AIR PROGRAM

Your air arrangements, when booked through Encore Cruises,
will utilize Encore Cruises¿ contracted carriers. The flight information will be available at the time of booking.

Air fares are subject to change without notice unless the air tickets have been issued, which case we guarantee no increase to the price paid, except for government taxes or fuel surcharges imposed by the airlines. As restrictive fares may be utilized, your travel agent will be notified of any ticketing/payment/cancellation conditions that apply at the time of booking. Encore Cruises reserves the right to increase prices on bookings that have not been confirmed.

Encore Cruises will endeavour to provide seat assignments for all scheduled airline flights where this service is available from the airline (subject to change without notice), and where sufficient notice has been given.

It is extremely unlikely that a cruise departure will be missed unless a long delay to the flight occurs due to weather or other problems. Should this occur, we will do our best to make alternate arrangements. Additional expenses are not Encore Cruises¿ responsibility. It should be noted that the cruise lines reserve the right to charge cancellation fees for any guest failing to embark. It is strongly recommended to purchase adequate insurance for this purpose. We recommend to arrive at your port of embarkation one day prior to departure and plan your
return flight from your port of arrival one day after
your disembarkation ¿ accommodation is at the
passengers¿ expense.

PROBLEM HANDLING

If you have any questions or issues that may arise during
your holiday, please report these to the local airline representative, onboard cruise staff, transfer agent or hotel management, as applicable. Failure to report your concerns may preclude your right to make a claim. If you require assistance during your journey, please contact our Help Line at the contact number shown in your documents.

NOTICE TO TRAVELLERS

Please be aware that different living standards and
practices exist outside of Canada, including but not limited to provision of utilities, i.e. water and electricity,
accommodations, services of all kinds, food, food preparation, water quality, security, insects and wildlife or weather conditions. You agree that Encore Cruises shall not be responsible or liable for any loss, damage, illness or injury you may suffer as a result of such living standards and practices. It is not uncommon to suffer from travellers¿ diarrhea when travelling. The Public Health Agency of Canada recommends that you visit your family doctor or a travel medicine clinic prior to departure to
advise you on precautions. Please check the Foreign Affairs & International Trade Canada website at voyage.gc.ca for information specific to your destination before you travel.

ENROUTE DELAYS

If your flight is delayed, report to airline personnel
immediately that you are enroute to a cruise and need
assistance to meet your cruise, or if returning from
holiday, request alternate flights. Inform your travel insurance company of the delay situation in case you may be covered for costs incurred. If the delay will prevent you from meeting the ship as scheduled, please contact the cruise line to advise of your situation at the cruise line telephone numbers found in your documents and your intent to join the cruise as soon as possible. We do recommend that guests consider arriving one day prior to the cruise and book a pre-cruise hotel to avoid unexpected flight delay situations that may jeopardize meeting their cruise.

TRAVEL INSURANCE

It is strongly recommended that you obtain adequate insurance coverage to protect yourself in the event of cancellation, trip interruption, flight delays, unforeseen medical expenses, baggage loss or damage. If you
decline purchase of travel insurance, you agree to be
responsible for any expenses you may incur due to unforeseen circumstances that may arise during your holiday. You agree that Encore Cruises shall not be responsible or liable for health problems that may arise or become aggravated while travelling or at your destination.

FACILITIES AND SERVICES

Travel suppliers may curtail or alter some facilities without notice, usually for the purpose of ongoing maintenance
and improvement. The behaviour of other guests and the cancellation of services for any reason by the cruise line or other travel suppliers are beyond Encore Cruises¿ control.

CANCELLATION OF SERVICE

In the event that certain services are cancelled by Encore Cruise, we will have no responsibility beyond the refund of all monies received by Encore Cruises for such cancelled services, which will be deemed to constitute full settlement of any claim you might have against us for the cancellation.

ALTERATION OF SERVICES

Advertised facilities may occasionally be modified or unavailable. We will advise you or your travel agent of
any description changes, if known, prior to departure. Sometimes major changes to your cruise arrangements may be required due to circumstances beyond our control, such as itinerary changes, cruise cancellations and changes of vessel, change of departure or return by more than 24 hours, or change of hotel accommodation.

FORCE MAJEURE / ACT OF GOD

Encore Cruises is not responsible or liable for changes or cancellations made that relate to or arise as a result
of hostilities, acts of war or threat of war, riots, civil
disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics or health risks,
technical problems with transport as well as flight delays due to weather or for mechanical reasons, government action, closed or congested airports or ports, supplier
insolvency, governmental acts and other events beyond our control. The National Hurricane Centre in Miami considers June 1st to November 30th inclusive Hurricane Season. This must be taken into consideration when you book your vacation. You agree that Encore Cruises does not assume any responsibility, and is not liable, for the costs or other consequences that arise out of or result from inclement weather conditions at any time of the year.

CRUISE LINE RESPONSIBILITY

Cruise lines reserve the right to change or cancel
itineraries without prior notice. Each cruise line accepts guests subject to the Conditions of Carriage shown on their Passage Contract, a copy of which will be supplied to you with the cruise ticket.

HOTELS

Check-in & Check-out

Due to hotel housekeeping requirements, regardless of flight times, hotel check-in is normally after 3:00 pm on the day of arrival. Hotel check-out time is normally 12 noon.

Accommodation Changes

From time to time, the accommodation is not available for a variety of reasons, which may include unexpected maintenance problems, guest stay over¿s or overbooking by the hotel and a substitute hotel, of equal or greater quality is provided. We do reserve the right to downgrade accommodation if necessary and will reimburse you the difference in cost. The chances of a change are remote but you should be aware that the possibility exists.

PRICES AND COST INCREASES

All prices shown in this brochure are cruise only, per person, in Canadian Dollars, based on double occupancy unless otherwise shown. They are benchmark prices only for select categories and are based on Early Booking Fares determined by the individual cruise lines. Prices can fluctuate on a daily basis and are subject to change without notice. Port service charges (NCCF) are included in the prices shown all cruise lines. Any applicable fees, levies, service charges and surcharges are additional for every cruise line.

For travel services booked through a travel agent
registered in Ontario, should the price increase be greater than 7%, you have the right to cancel the contract for travel services and obtain a refund of all monies paid to Encore Cruises, unless the price increase is the result of government taxation or fuel surcharge allowed by the Canadian Transportation Agency.

Fuel Supplements: All cruise lines featured in this document reserve the right to impose a fuel supplement on all guests if the price of West Texas Intermediate fuel exceeds $65.00 per barrel or the NYMEX oil price exceeds $70 USD per barrel.

GOVERNMENT FEES, TAXES AND SERVICE CHARGES

All cruises, air tickets a to the particular regulations nd hotels are subject to various additional charges, such as Canadian transportation tax, destination departure tax, hotel service charges for
maids, porters, etc., government/local hotel tax, energy surcharges, tour operator compensation, tourist cards, G.S.T, U.S. customs and immigration fees, port charges/NCCF and other miscellaneous charges. The exact amounts vary by destination and accommodation type and payment must be included with final payment. Your travel agent will be aware of the charges at the time of booking. In some instances, certain taxes are not payable in advance and passengers are responsible to pay these taxes locally.

UNUSED SERVICES

No refunds or adjustments will be made for unused services.

NOTICE OF CLAIMS

You must notify Encore Cruises, in writing, by registered mail, of any claim you may have, or claim to have, against Encore Cruises, within 30 days from the event giving rise to the claim. Should you not file a written complaint with Encore Cruises within 30 days from the end of your
vacation, you will be presumed to be satisfied with the services received and to have waived any and all claims which you may have had against Encore Cruises. Encore Cruises will not respond to any claims or demands made after the expiration of the 30 day delay. You may not commence any legal proceeding against Encore Cruises unless you have submitted a notice as set out above. Under no circumstances shall Encore Cruises be liable to you for an amount in excess of the total amount paid to Encore Cruises for your package.

APPLICABLE LAW

Regardless of your holiday destination, any dispute between you and Encore Cruises shall be interpreted in accordance with the laws of the place of your departure from Canada and international conventions and
agreements referred to herein.

Notice: No agent or representative of Encore Cruises or any other service provider has the authority to modify or waive any provision of these Terms and Conditions.

ENCORE CRUISES¿ RESPONSIBILITY

The travel services provided are subject to the Travel
Industry Act (ON), Travel Agent¿s Act (BC), Travel Agent¿s Act (QC) or any similar Act in force in the province of residence of the purchaser or in the province where a
vacation was purchased from Encore Cruises and
Regulations thereunder and are subject to the conditions imposed by the suppliers and such suppliers¿ (and Encore Cruises¿) liability is limited by their tariffs, conditions of
carriage, tickets and vouchers, and international conventions and agreements, as amended (eg. The Warsaw Convention, The Athens Convention & The London Convention).

You agree that Encore Cruises shall not be responsible
or liable for, and you hereby waive any claim arising
out of or relating to, any loss, damage, injury or illness,
whether physical or mental, resulting from any delay,
substitution of equipment, or any act, omission,
negligence or commission of any third party supplying any of the travel services or accommodation herein, its agents, servants, employees, subcontractors, or for any claims for such loss, damage or injury, whether physical or mental, arising there from, or from any cause that arises by reason of actions of parties other than Encore Cruises. Encore Cruises reserves the right to decline any passenger as a member of these tours at any time.

ARBITRATION

Any claim or dispute (including, without limitation, any
unresolved claims concerning any services booked through, or provided by, Encore Cruises and claims made directly by you or by anyone connected to you or claiming through you) relating to or arising from your purchase of a holiday, or the goods and services provided by or through Encore Cruises, must be decided by one arbitrator, to the exclusion of the Courts. The arbitration shall be governed by the National Arbitration Rules of the ADR Institute of Canada, Inc. or its successors or a replacement
Administrator. The seat of the arbitration shall be in the province in which you reside. The decision of the
arbitrators shall be final and binding upon the parties.
The present arbitration clause applies to all claims made as part of a class action or other representative action, it being expressly understood and agreed to that the arbitration of such claims must proceed on an individual (non-class, non-representative) basis.

PRIVACY POLICY

Encore Cruises is compliant with the Personal Information Protection and Electronic Document Act (P.I.P.E.D.A.) that went into effect January 2004. A copy of our policy can be found at www.encorecruises.com or by contacting our Privacy Policy Office at any of the following addresses. Encore Cruises is a wholly-owned division of:

Thomas Cook Canada Inc.

Toronto: 75 Eglinton Avenue East
Toronto, ON · M4P 3A4
Ontario Registration Numbers:
50012702, 50010226

British Columbia: 475 West Georgia Street, Suite 220,
Vancouver, BC · V6B 4M9
British Columbia Registration
Number: 3597

Montreal: 1257 Guy Street
Montreal, QC · H3H 2K5
Quebec permit holder

Numbers: 800505, 702734

SEVERABILITY

The invalidity of any provision contained herein does not affect the validity of any other provision listed.

BROCHURE VALIDITY

Prices are valid at time of printing for certain 2011/2012 departures. The information in this brochure supersedes all previously published information. All information in this brochure is subject to change without notice. Printed in Canada, in June 2011.